We are passionate about living lives of joy and wonder,

about living and working in flow,

and about being prepared for the unexpected.

We teach your leaders and your organization to maximize

their own flow states and maintain an outward focus in service

to customers, employees, and the community at large.

Our work focuses on helping people and organizations prepare for the inevitable and the unexpected using the building blocks of Dr. Glick-Smith's Integrated Flow-based Leadership Maturity Model™. We are the training, education, and research arm of MentorFactor, Inc., designed to teach your leaders and your organization how to maintain an outward focus in service to customers, employees, and the community at large.


President & CEO, MentorFactor, Inc.
Executive Director, The Center for Flow-Based Leadership

Judith L. Glick-Smith, Ph.D. (“Dr. Judy”), is the author of Flow-Based Leadership: What the Best Firefighters Can Teach You About Leadership and Making Hard Decisions. She is also a contributor and coauthor of Visionary Leadership in a Turbulent World: Leading in the New VUCA Context, which made the Forbes Summer Reading List for 2017.


Dr. Judy has been a communication expert, knowledge architect, and organizational development consultant in the world of Technical Communication and Information Technology since 1983.

She is the founder of MentorFactor, Inc., the home of The Center for Flow-Based Leadership®, which focuses on helping organizations prepare for the unexpected by

facilitating flow-based work environments.  Dr. Judy started The Center for Flow-Based Leadership in 2018 to push the lessons learned in Fire & EMS out to other public service and corporate organizations. These are lessons of service, compassion, and commitment to an articulated mission.


Dr. Judy has been studying Flow-Based Decision Making and Leadership in the fire service for over 10 years. She holds a Ph.D. in Transformative Studies with a concentration in Integral Studies from the California Institute of Integral Studies. She also has a Master of Science in Conflict Management from Kennesaw State University.

I loved your presentation at the STC Summit Leadership Day. Your session was very inspirational and left me with a lot to think about regarding my management style and my “flow state.” Thanks for sharing your phenomenal experiences in researching “flow!” It was fascinating information!

-Marilyn Woelk, President, Wingz Creative & Technical Group, Inc.
Society for Technical Communication Leadership Conference

Dr. Judy is an in-demand speaker to national audiences from firefighters to IT professionals.  Her keynotes and workshops are designed to foster Flow-Based Leadership among business leaders across all industries and to enhance a personal sense of self.  Contact Dr. Judy's speaker team for more information!



David Rhodes is president of Rhodes Consultants, Inc., which provides public safety training, consulting, and promotional assessment centers. He is a 32-year fire service veteran and a chief elder for the Georgia Smoke Diver Program.

David is a member of the Fire Department Instructors Conference (FDIC) Executive Advisory Board, a hands-on training coordinator for FDIC, an editorial adviser for Fire Engineering and the UL Fire Safety Research Institute, and an adjunct instructor for the Georgia Fire Academy. He is also a Type III incident commander for the Georgia Emergency Management Agency-Metro Atlanta All Hazards Incident Management Team and is a task force leader for the Georgia Search and Rescue Team.

Steve Strawderman is a retired Battalion Chief from Prince William County Fire and Rescue Department in Northern Virginia. During his 28-year career, he served as firefighter, paramedic, EMS educator, EMS Supervisor, Station Captain, Safety Captain, Planning Chief and finally as Field Battalion Chief. During his four years as the Planning Chief, he was also the Department's PIO and Spokesperson.  In 2004, he was one of the founding members of the National Capital Region Incident Command Team (NCR-IMT).  He also qualified as a Type III All-Hazard Incident Command Team PIO.


Steve holds a bachelor’s degree in business administration from Averett College and a master’s degree in human resource management from University of Richmond. He is also a graduate from National Fire Academy, Executive Fire Officer Program and is a Designated Chief Fire Officer from the Commission on Fire Accreditation International.  


Chief Jodi Gabelmann is a 29-year veteran of the Cobb County Fire and Emergency Services, beginning as a firefighter and rising through the ranks as a Georgia Smoke Diver (481) and Battalion Chief. She served as the Fire Representative for the Target Hazard Planning Committee for Cobb County, the National Fire Protection Agency 1500 Committee for Health, Safety, and Wellness, and chaired and hosted the 10th International Women in Fire Service Conference. As a Battalion she received the Team Build Award two consecutive years.

Chief Gabelmann created and developed the Courageous Conversations vignettes, the key component that uniquely demonstrates how to resolve conflicts and co-presented throughout the county and nationally. She earned a bachelor’s degree in human performance at the University of Florida and an associate's degree in fire science from Dekalb College.


Dr. Valerie Mac RN, Ph.D. is an Assistant Professor at the Nell Hodgson Woodruff School of Nursing at Emory University. She is an expert in occupational heat illness and an Emergency Nurse Practitioner. Her research is centered around characterizing heat illness through physiologic biomonitoring and community-based research to identify meaningful and sustainable interventions for worker populations.


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