Agile organizations move quickly in response to customers and changing market conditions. However, responsiveness requires preparation and an outward, in-service focus that can be facilitated by flow-based leadership principles.

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Leadership by example at all levels (top-down and bottom-up), working toward a common, communicated mission and coupled with articulated policies, procedures, and tools, enable quick response and better decision making. This topic applies across organizations, industries, and verticals. Because agility is behavior-focused, rather than domain-focused, any organization can benefit from this learning.