Flow, the intersection of skills and challenge, happens within the individual, but radiates outward. Flow-based leaders facilitate flow in themselves and in others. This ultimately fine-tunes the work of the organization, as well as simultaneously increases the individual’s and the organization’s sense of well-being. The resulting organization experiences the ability to better anticipate the unexpected. And, when the unexpected happens (and it will), the organization is better able to contain it.

Dr. Glick-Smith’s Flow-based Leadership Model, based on 10 years of research, is a framework an organization can adopt to facilitate flow within its environment to improve long-term engagement by employees as well as customers.