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Identifying your challenges
  • How do we identify all our processes?

  • How do we make sure that everyone understands how we do our work?

  • What is the best way to communicate processes to new people?

  • What if we need to change processes, due to new systems we’ve introduced? What is the best way to get people up to speed?

  • How do we maintain the process documentation over time?

Processes—written and communicated—streamline the work of an organization

One of the core components of Flow-Based Leadership is to “provide an infrastructure that supports the work of the organization”. This includes hardware, software, buildings, workspaces, and so on. However, without processes—fully articulated and communicated—these are just assets on a balance sheet. Processes are what enable your team to be productive, maximize revenue, reduce costs, and go home at the end of the day feeling as if they have contributed to the organization’s success.

There are many ways to approach process analysis, but one of the best ways is to facilitate collaboration among team members. Your people know the best workflows, because they are the ones doing the work. At some point, though, there needs to be cross-functional communication and collaboration to streamline processes and to put them in a usable form that can be used to train those who have to use the processes.

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